Deleting a TsTenant account
In the app
- Open TsTenant and sign in.
- Go to More › Delete account.
- Confirm. The account is deleted at once and the app signs out.
Without the app
Email support@3sigma.solutions from the email address used to sign in, with the subject "Delete my TsTenant account" and the name of the property manager. The account is deleted within 30 days, and a reply confirms it.
What is deleted
- The sign-in itself, so the account can no longer sign in.
- Notification settings, the list of updates, and every phone's notification token.
What is kept
The property manager keeps the records of the tenancy as their own: the lease, charges and payments, repair requests and messages. Those are the property manager's books and are kept for as long as the property manager's records and the law require. The property manager can invite the tenant again later, which makes a new account.